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POLICIES


REFUND POLICY

WE DO NOT OFFER REFUNDS ON EBOOKS AND SERVICES. We only accept refund requests for products and we do not process refunds unless your order was received broken, defective, or not functioning as advertised. If there's a problem with your order, please email info@orangesculpting.com.

SHIPPING POLICY

Shipping takes 7-10 business days. You should get an email with the tracking information as soon as your order has been shipped.

RETURN & EXCHANGE POLICY

Certain types of items cannot be returned, like perishable goods and cosmetics, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please contact us if you have questions or concerns about your specific item.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (only applicable for accessories and garments).

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We do not offer product exchange. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

If a product is returned you will be issued a store credit. When returning an item, you will be responsible for your own shipping cost of returning your item. Shipping costs are non-refundable. 

BOOKING POLICY

Please refer to Booking Page